Show Replies

The below API can be used to display the replies page. This page contains a list of any previous chats that were opened for this customer.

Replies.show();

Check if User Has Chats

If a user has no pre-existing chats, the previous API won't show the replies page. You can check whether the user has any available chats or not using the below API.

Replies.hasChats(previousChats=> { 
  if(previousChats) {
    // Has chats
  } else {
    // Doesn't have chats
  }
});