Reply to Affected Users
This page explains how you can send in-app chats to your users who have experienced crashes in your app.
Separate Conversations
Each open conversation can only be viewed from its related issue. If you reply to a user who reported a specific bug, you can only access that conversation from that specific bug report. The same is true for crash report and survey response.
Reply to an Individual Affected User
A crash is a negative experience for users of an application. A way to let your users know that you are aware of the crash they encountered and that you're working on a fix for it is by replying directly to an occurrence of a crash.
From the occurrence page, you can select the Reply to User (or View Chat if one already exists) button and the chat pop-up will appear.
Click on this button to open the chat pop-up and send a message to the individual user affected by that crash occurrence.
Reply to All Affected Users
You can also send a message to all affected users of a crash (all occurrences).
From the crash report, you can reply to all affected users at once with a single message by selecting the Reply to Users button.
Click on the Reply to Users button to open the chat pop-up and send a message to all users affected by that crash.
Reply to Multiple Affected Users
To see a list of all users affected by a particular crash, select View all users from the chat pop-up.
Click on this link to see a list of all users affected by that crash.
From this page, you can send a single reply a single user or all users. This is particularly useful when you want to reach out to specific app users affected by a crash, but not all affected users.
This page in your dashboard lists all of your app users affected by a crash.
Updated over 4 years ago