You can choose between two types of surveys when creating a new one: Custom and NPS.

NPS Survey

You can change the text for any of the questions of an NPS survey. Depending on the rating given by the user, they will be redirected to one of two possible questions:

• User rating is 9 or 10: A link is first generated to the app on the App Store, then the user will be asked to rate the app on the App Store. If the user accepts, they will be redirected to the App Store. If this is the beta version, or if the app is not available on the App Store, the user will instead be asked to submit the survey
• User rating is less than 9: they will be asked how the app can improve

Custom Survey

You can create your own custom surveys and have it display any number of questions sequentially. You can do this adding one of 3 types of questions:

• Text Field: This question will be answered via a text field
• Multiple Choice: This question can be answered by choosing one of any number of answers you have added via the dashboard
• Stars: This question can be answered by choosing a 1 to 5 star rating