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Important Notice

Instabug has officially deprecated its self-serve pricing plans. This change is based on our belief that customers get the most out of Instabug when they’re at a stage where stability and performance are critical for their growth.

This change means:

• Self-serve pricing plans are no longer available for new sign-ups.
• Existing self-serve customers can only upgrade to an Enterprise plan.
• Downgrades or switching between self-serve plans are not supported.

This shift allows us to focus on building deeper partnerships and providing a more tailored experience for organizations with complex needs and at scale. For more details view our FAQs.

Enterprise Plan Overview

Instabug’s Enterprise Plan is designed to meet the needs of organizations looking for advanced mobile app monitoring, enhanced security, and dedicated support. Our Enterprise offering includes:

• Full access to Instabug’s suite of products, including Bug Reporting, Crash Reporting, Performance Monitoring, and Surveys.
• Advanced team management and access control, including SSO, and SCIM.
• Dedicated customer success manager and 24/7 premium support.
• Customized SLAs to match your operational needs.
• Tailored pricing based on your app size, user base, and usage requirements.

For detailed pricing information, please contact our sales team to discuss your specific needs.

In addition to unlocking all of the Instabug features available on other plans, Enterprise plans are custom-tailored to your workflow needs.

Enterprise Features

Improved Data Retention

Any data you receive on your dashboard (such as bug reports, crash reports, APM events, chats, etc.) can be retained for a period that matches your needs and is not deleted unless you request the data to be removed.

Bigger Sessions Support

Your applications will not be restricted to the monthly sessions available on other plans and you will be able to customize the session limit to your needs. You can find out more about how we calculate sessions here.

SDK Customizations

Need specific customizations or features in the SDK? We'll customize the SDK design and functionality to fit with your users, style guide, and team.

Account Management

A dedicated Instabug team member will be responsible for conducting regular health checks, advising you on industry best practices, and helping you achieve your goals.

Dedicated Hosting

We'll manage a private cloud for you so you can have a single-tenant environment.

Custom Integrations

We can build you new integrations or customize existing third-party integrations with any of our tools.

White Labeling

Use the Instabug SDK fully logo-free and without the "Powered by Instabug" message.

Enterprise Plan Pricing

Our Enterprise plan is completely customized depending on your needs of features stated on our pricing page, with an annual commitment deal for the Standard plan.

Session Calculation

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Definition Change

The below definition of sessions is implemented for any new plan created starting the 27th of June, 2022.

A session represents a single period of user interaction with your app. Sessions serve as useful containers of measured activity, which includes screen views, events, etc.

A session is the period of time a user has your app in the foreground. It begins when the app is brought into the foreground and a session will end when the app goes into the background. At the end of each session, we sync the session details with your dashboard so that the users, user attributes, and events are up to date. Consecutive sessions within 30 minutes are still counted as the same session. Previously, consecutive sessions were counted as different sessions.

Self Serve Plan Deprecation FAQs

Q: What happens to existing self-serve customers?

A: Existing self-serve customers can continue using their current plans without disruption. However, they can only upgrade to an Enterprise plan. Downgrades or switching between self-serve plans are no longer available.

Q: How do I upgrade to an Enterprise plan?

A: Please contact our sales team for a personalized consultation.

Q: Will my existing self-serve plan price change?

A: Your existing self-serve plan price will remain the same unless you choose to upgrade to an Enterprise plan.

Q: Can I switch back to a self-serve plan later?

A: No, self-serve plans have been deprecated. All future changes will be aligned with our Enterprise offering.

For any further questions, please contact our support team.