Instabug

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Integrations

Continue using the tool of your choice and forward all issues from Instabug's bug reporting SDK to focus on what matters from one place. Whether it's your bug tracker like Jira, communication tool like Slack, or support desk like Zendesk, you will find the steps needed to set up any of the tools here.

First, navigate to the Integrations' page on your Instabug dashboard and pick the tool you are interested in. Then follow the steps mentioned in one of the sections below depending on the tool.

Jira

Allow your users and beta testers to report bugs and send feedback directly from your app and have them automatically logged into your Jira project. Instabug offers a two-way integration when the integration is done through Jira, meaning that the status and comments on the Jira ticket will also be reflected on bug report on your Instabug dashboard.

Integrate through Jira

  1. Navigate to the Add-Ons, then Find new add-ons in your Jira workplace.
  1. Search for Instabug and install the add-on.
  1. Confirm installing Instabug into your Jira account.
  1. To start setting up your integration, please click on Get Started.
  1. You will be asked to enter your Instabug credentials.
  1. Pick the Application, its Type, your Jira project, and the Assignee.
  1. Lastly, click on Test integration, then click on Save once the integration is successful.

Integrate through Instabug

  1. Insert your Jira credentials and URL.
  1. Pick the project you want to forward to as well as the assignee. Last, you can map fields from Instabug to Jira fields.
  1. Start receiving issues on the spot on Jira's dashboard.

With this integration, bugs and feedback can be converted manually into issues on Jira with just a click.
To automatically create issues on Jira, you can create a rule as explained here.

Slack

Integrating Instabug with Slack is really simple. With a few clicks, you can be notified on Slack whenever you receive a new bug, feedback, crash or user reply.

  1. Click on access you slack account to get the verification token. You will be redirected to Slack's authentication page.
  1. Click on the Authorize button and the verification token will be copied automatically to your Instabug dashboard. Then, click on the Load button to move to the next step.
  1. Choose the channel and assignee that you would like to forward the issues to. Then, click on Test Integration, you should receive a test report on Slack. Now you are all set up and you can forward anything from Instbug to Slack.

You can then forward a bug, report or crash manually to Slack. To be notified on Slack automatically, you can create a rules.

For the chats, once you forward a thread, all the upcoming replies either from the user or from your team will be forwarded automatically.

Trello

If your team is used to Trello, no worries. You can integrate Instabug with your Trello account as explained below.

  1. Click on here to get your Trello verification token.
  2. Allow Instabug to access your Trello Account. Then you will be taken to a page where the access token is displayed​.
  1. Once you allow Instabug to use your account, you will be redirected back to Instabug. To proceed, click on Load.

  2. Select the board you want to forward the reports to, the list and the assignee. Then, click on Test Integration. You should receive a test bug report on Trello.

  1. Now, everything is ready, select the data you want to forward as well as the integration title. Then Save the integration.

You can then forward a bug, report or crash manually to Trello or automatically through the rules.

Zendesk

We know that you care about your customers' engagement a lot. If you are using Zendesk to handle the process, you can forward all your crash reports, bug reports and chats to your Zendesk account.

Normally when you reply to your users through Zendesk, they receive your replies as emails. The best thing about linking your Instabug account with your Zendesk account is that your users will receive your replies as emails and in-app as well.
You can reply to your users either from your Instabug dashboard or your Zendesk account and in both cases, they will see your replies within your application.

  1. Start filling in the required information. Add the email you are using in your Zendesk account and you Zendesk link.
  1. Go to your Zendesk account and add: "/agent/admin/api/" to your URL and then click + to add a new token. Copy and paste the generated token in you Instabug creation page.
  1. Last, you can pick the data that you want to forward to Zendesk and insert the Integration title.

You can forward any report manually to your Zendesk or you can create a rules to automate the process such that all the tickets are forwarded right away once they are reported.

GitHub

Manage your projects and issues right inside GitHub by following these simple steps.

  1. Access the integrations page from your Instabug dashboard and pick GitHub. Then click on the link to install Instabug on Github.
  1. You will be redirected to GitHub to pick an organization to Install Instabug in.
  1. Then you will be asked to grant Instabug access to some or all repositories that belong to the organization. Select the repositories and click Install.
  1. You will be redirected back to Instabug to complete the setup. In case you don't get redirected automatically, copy the id from the URL and paste it back in Instabug.
  1. Pick the Repository you want to forward your reports to as well as the Assignee. To make sure everything is in place, click on Test Integration. You should find a new sample issue opened in your GitHub repository.
  1. Last, enter the integration name and save. Now, you can forward any bug or crash report manually to GitHub as an issue.

To automatically open issue on GitHub, you can create a rule as explained here.

Pivotal Tracker

Plan ahead with your team and receive issues that matter right in your Pivotal tracker.
How to integrate?

  1. Scroll down to API Token, select it, and paste it back in Instabug's integration page.
  1. Choose the project name, assignee and all the data you want to forward.
  1. Start receiving issues directly in your Icebox tracker.

With his integration, bugs and feedback can be converted into issues on pivotal with just a click.

Asana

This integration will allow you to create tasks on Asana's dashboard for the bugs you receive on Instabug. So instead of going back and forth between the two dashboards, you can forward all the bugs directly to asana to track your progress and see results.

How to integrate?

  1. Click on go to this link and then manage developers tools.
  1. Click on new personal access token and add a brief description of the integration.
  1. Paste the newly generated token, preferred workspace, project, the assignee, as well as the data you want to forward.
  1. Start receiving instantaneous notifications as bugs occur.

With his integration, bugs and feedback can be converted into tasks with just a click.

Webhook

To set up your webhook integration, simply add the link to which Instabug should forward your reports. Below, you can find more details about the JSON payload that you will receive.

Crashes' JSON model:

{
    "Exception": "String",
    "Number": "Number",
    "URL": "String",
    "Status": "String",
    "Email": "",
    "Reported At": "String",
    "Location": "String",
    "Device": "String",
    "Memory": "String",
    "Storage": "String",
    "Connectivity": "string",
    "Battery": "string",
    "App Version": "string",
    "Duration": "number",
    "User Data": "String",
    "Console Log": "Text",
    "Instabug Log": "Text",
    "User Steps": "Text",
    "User Attributes": {},
    "Current View": "String",
    "Locale": "en_US",
    "Orientation": "landscape",
    "Screen Size": "String",
    "Density": "string",
    "Image Attachments": []
}

Bugs' JSON model:

{ 
   "Title":"String",
   "Number":"number",
   "URL":"String",
   "Status":"String",
   "Email":"String",
   "Reported At":"Date",
   "Location":"String",
   "Device":"String",
   "Memory":"String",
   "Storage":"String",
   "Connectivity":"String",
   "Battery":"String",
   "App Version":"String",
   "Duration":"Number",
   "User Attributes":{ 

   },
   "Current View":"String",
   "Tags":"String",
   "Image Attachments":[ 
   ]
}

FreshDesk

Never miss an issue with your clients by receiving messages and feedback right inside your FreshDesk dashboard.
How to integrate?

  1. Go to your FreshDesk profile and get the API key from "https://{domain}.freshdesk.com/profiles/{user_id}/edit".
  1. Start receiving support tickets in your dashboard right away.

With his integration, bugs and feedback can be converted into FreshDesk tickets with just a click.

Bitbucket

Instead of manually logging issues into Bitbucket, now you can have them forwarded over there directly from your mobile app! You can either choose to forward everything automatically as explained here or forward one by one.

How to integrate?

  1. Select the repository name, assignee, and the data you want to receive in Bitbucket.
  1. Head over to your dashboard and start receiving the issues as they occur.

With his integration, bugs and feedback can be converted into Bitbucket issues with just a click.

Zapier

Automatically forward all bugs and issues from Instabug with simple zaps.

  1. Log into your Zapier's account and create a new zap, then choose webhook and then catch hooks.
  1. Paste the generated URL into Instabug's integration page and all the details you need to forward.

With his integration, bugs and feedback can be converted into automated zaps with just a click.

Front

Integrating Instabug with Front allow your users to send feedback, ask questions, and report bugs in-app without the need to open another app to send it.

  1. Click on copy token API from here.
  1. Copy the API token you'll get from Front.
  1. Paste the copied API token and choose the inbox name and forwarded data that you want to receive in Front.
  1. Start receiving issues in Front.

HipChat

Keep a close eye on how your users are interacting with your app. Get instant HipChat notifications if any of your users are facing any bugs or crashes.
How to integrate?

  1. Open your HipChat account and press "add integrations".
  1. Select build your own integration and follow the steps to get the auth_token.
  1. Copy the token and paste it to start receiving issues right inside the chat room.
    With his integration, bugs and feedback can be converted into HipChat notifications with just a click.

Manuscript

Track issues and collaborate with your team through forwarding all issues to your Manuscript account at once.
How to integrate?

  1. Add your Manuscript email, password, and account URL.
  1. Add your project name, assignee and the data you want to forward to Manuscript.

  2. Start receiving bugs and issues directly on your Manuscript account.

With his integration, bugs and feedback can be converted into Manuscript cases with just a click.

ChatWork

With Instabug's integration manage tasks and file sharing, with receiving real-time issues reported by Instabug right inside your Chatwork dashboard.
How to get access?

  1. Copy the token from your personal settings API tab.
  1. Paste the token and forward all the data you want to receive in ChatWork.
  1. Head over to your dashboard and start receiving the issues as they occur.

With his integration, bugs and feedback can be converted into Chatwork with just a click.

Desk

Never miss a user conversation or feedback, and get on the issues right from Desk's dashboard.
How to integrate?

  1. Add your Desk email, password, and account URL.
  1. Add the assignee name and the details you want to forward to your desk.
  1. Start receiving issues right inside your Desk's platform.

With his integration, bugs and feedback can be converted into Desk tickets with just a click.

Sprintly

Manage tasks more efficiently by forwarding all bugs and issues right inside Sprintly.
How to integrate?

  1. Enter your email and head to your Sprintly profile to get the token.
  1. Copy API key and paste it in Instabug's integration page, along with your product's name, assignee, and the data you want to forward.
  1. Start receiving issues right inside Sprintly.

With his integration, bugs and feedback can be converted into Sprintly issues with just a click.

Integrations