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Jira Cloud

Allow your users and beta testers to report bugs and send feedback directly from your app and have them automatically logged into your Jira project. Instabug offers a two-way integration when the integration is done through Jira, meaning that the status and comments on the Jira ticket will also be reflected on the bug report on your Instabug dashboard.

Through Jira

1a. Navigate to the add-on through the link here and select Get it now.

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1b. If you would like to search for it through the marketplace, navigate to the Add-Ons, then Find new add-ons in your Jira workplace.

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Then search for Instabug and install the add-on using the install button.

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  1. Confirm installing Instabug into your Jira account.
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  1. To start setting up your integration, please click on Get Started.
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  1. You will be asked to enter your Instabug credentials.
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  1. Pick the Application, its Type, your Jira project, and the Assignee.
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  1. Lastly, click on Test integration, then click on Save once the integration is successful.
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Through Instabug

  1. Insert your Jira Email, API Token (which can be retrieved from here), and URL.
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  1. Pick the project you want to forward to as well as the assignee. Fields can be mapped from Instabug to Jira fields. You can also choose which information is forwarded from your Instabug dashboard to Jira.
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  1. At this point, we just need to test your integration so that we're sure everything is working smoothly.
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  1. All done! Your integration is now set up and ready to go. From this final page, you can allow two-way integration (if Instabug is already installed on your Jira dashboard) and allow for automatic forwarding (don't worry though, these can be reconfigured at any time!)
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  1. Start receiving issues on the spot on your Jira dashboard.
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With this integration, bugs and feedback can be converted manually into issues on Jira with just a click.

Mapping Custom Fields

This section covers how to map Jira custom fields to fields from the Instabug dashboard.

  1. Create the custom field on Jira
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  1. Choose a type for the field you've created in the previous step.
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  1. Reconfigure your Jira integration.
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  1. Map the Jira custom fields to the corresponding Instabug fields (make sure they have the same type).
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  1. Test your integration.
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  1. All done!
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  1. This is how the forwarded bug report should look on Jira.
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