Each open conversation can only be viewed from its related issue. If you reply to a user who reported a specific bug, you can only access that conversation from that specific bug report. The same is true for crash report and survey response.
Interesting feedback can sometimes be garnered from survey responses. The feedback you receive could seem like great ideas, but sometimes you need more information. Other times, users might respond negatively to a survey. In both scenarios, being able to chat with the user could be really useful. Doing so is possible by opening the surveys result page and the choosing Reply to User.
Updated 6 months ago
Talk to your users often? How about you enable the notifications so that they don't miss your message!