Each open conversation can only be viewed from its related issue. If you reply to a user who reported a specific bug, you can only access that conversation from that specific bug report. The same is true for crash report and survey response.
A crash is a negative experience for users of an application. A way to let your users know that you are aware of the crash they encountered and that you're working on a fix for it is by replying directly to an occurrence of a crash.
From the occurrence page, you can select the Reply to User (or View Chat if one already exists) button and the chat pop-up will appear.
You can also send a message to all affected users of a crash (all occurrences).
From the crash report, you can reply to all affected users at once with a single message by selecting the Reply to Users button.
To see a list of all users affected by a particular crash, select View all users from the chat pop-up.
From this page, you can send a single reply a single user or all users. This is particularly useful when you want to reach out to specific app users affected by a crash, but not all affected users.
Updated 7 months ago