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This page covers the compliance with GDPR.

At Instabug, we've been hard at work ensuring that all your user data protected while being fully transparent with you.

Now, Instabug is fully compliant with the European General Data Protection Regulation (GDPR) which is effective as of May 25, 2018.

Please refer here for the Data Protection Addendum (DPA).
The updated terms of service can be found here.


Personally Identifiable Information

The personally identifiable information collected by Instabug's SDK by default is name, email, and IP. Any other custom attributes are set through the application code

Delete User API

We've added an API that allows you to delete the data of a specific user on-demand. This API will delete any personally identifiable information, custom attributes, logs, screenshots and any data that we have for this user. This action is irreversible.

Identify User

In order to delete a user, they need to be identified first, whether through email or UUID. In case you need to find the user's UUID, you can use the below methods available in the SDK:

(void)userUUID:(void (^)(NSString * _Nullable uuid))userUUIDCompletionHandler;
//use the uuid

Instabug.getUserUUID { uuid -> 
//use the uuid

Via Email

You can delete a user's data via their email. The API for this is as follows:

curl -XDELETE 'https://api.instabug.com/api/web/public/users/v1'\?application_token\="app_token"\&email\="email"


Alternatively, you can delete a user's data via UUID instead of email using the below cURL:

curl --location --request DELETE 'https://api.instabug.com/api/web/public/users/uuid/v1?application_token=app_token&uuid=uuid' \
--header 'Content-Type: application/json' \
--data-raw '{
    "token" : "SECRET_TOKEN"

Please note that for security purposes, you can get the secret token for your application by reaching out to our support team.

Data Retention and Export

You can now customize how long Instabug retains your users' data. This is set by default based on your plan. You can request an export of all the data that we have for your account or for a specific user. Please reach out to us at [email protected]