There are three different types of reports that, while function similarly for the end-user, appear with different types on the dashboard in order to easily separate between incoming issues. All three types will reach your dashboard with the same amount of information and can be filtered so that you can look at specific types only.
When the user selects "Report a bug" from the prompt options, the sent report will appear with type Bug. This type of report is primarily meant for reporting bugs that were found in the application.
Selecting "Suggest an improvement" from the prompt options will open the improvement suggestion form that your user can use to give you feedback on how you can improve the application in certain areas. These reports are shown on the dashboard with type "Improvement".
The third option in the prompt options is "Ask a question". The purpose behind this option is for users that don't quite have a bug or an idea for an improvement, but rather a question they'd like to ask you. These show on your dashboard with type "Question".
The reports (bugs, improvements, and questions) that your users submit from your app (from the Prompt Options) are sent to the bugs page of your dashboard.
With each report, you receive a plethora of details that will help you fix bugs and get more context about the comments you receive. Throughout this page, you will learn about all the information that comes in these reports, as well as any relevant APIs that you can use to customize the data that you receive, including:
Default attributes as well as any custom user attributes that you set are automatically sent to your dashboard with all reports.
Default attributes listed in each report include:
- App version
- OS version
- App view
- Device location
- Session duration
More details about how to set custom user attributes can be found here.
The image below shows the first view that your users see when reporting a bug after showing the SDK.
By default, your users are required to enter a valid email address to submit a bug or feedback. To allow users to submit bugs and feedback without an email, use the following method.
You can also remove the email field from the UI completely using the following API.
By default, your app users can submit bugs and feedback without entering a description. To require users to leave a comment before they are able to send bugs or feedback, use the following method.
Your users can submit two types of attachments with any report: default Instabug attachments (files that they can select from their device) and custom extra attachments (additional files that you can attach using code).
When your app users show Instabug, the SDK automatically captures a screenshot of their current view. This is the default attachment that is sent with any report. Your users can annotate this screenshot by drawing on, magnifying, or blurring specific parts.
In addition, there are other attachment types that your users can choose to send with each report. All attachment types can be enabled or disabled.
The attachment options are:
- Extra screenshots.
- Images from phone gallery.
- Screen recording.
All attachment options are enabled by default if they are available in your current plan.
You can customize the attachment options that are available for your users to send by adding the following method call. Each of the parameters is a boolean used to indicate if a certain attachment type is enabled or not.
BugReporting.setEnabledAttachmentTypes(screenshot, extraScreenshot, galleryImage, screenRecording);
You can also attach up to three custom files to reports, each up to 5MB.
Use the following method to add a new file attachment.
A new copy of the file at
filePath will be attached with each bug and feedback submitted. Extra files are only copied when reports are sent, so you can safely call this API whenever files are available on disk, and the copies attached to your reports will always contain the latest changes at the time of sending.
If more than three files are attached, the API overrides the first file. The file also has to be available locally at the provided path when the report is being sent.
To clear the list of files to be attached, use the method below. This method doesn't delete any files from the local file system. It just removes them from the list of attachments for each report.
A whole host of logs are sent with every report. These logs include:
- Console Logs: Default logs that are printed to the console when the application is running.
- Instabug Logs: Logs with different verbosity levels that you can add manually.
- Network Logs: A log of each network request.
- User Events: A manual log of actions that a user has taken.
With each report, you'll receive a detailed environment profile covering the last 60 seconds before a bug or feedback was submitted. This Session Profiler includes device data like memory load and battery state. This is enabled by default depending on your plan.
You can add tags to the reports you receive to help you filter and triage bugs in your dashboard. More details regarding tags can be found here.
Updated over 2 years ago
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